Support

We read every email.

Tapeline is run by one person, its founder. There's no support tier system and no chatbot. One human reply, usually within one business day, on any plan.

Send us a message →or email one of the addresses below.

✉

General questions

support@tapeline.io

Bugs, feature requests, account issues, anything else.

Billing

billing@tapeline.io

Invoice receipts, refunds, subscription changes, comps.

Security disclosure

security@tapeline.io

If you've found a vulnerability, please report it here first — we'll respond within 24 hours.

Legal / privacy

legal@tapeline.io

DMCA, GDPR/CCPA data requests, regulatory enquiries.

Is something down? Check the status page.

To cancel, open the billing page → "Cancel subscription" → "Just cancel my subscription" on the first screen that opens (the Stripe portal, via "Manage payment in Stripe portal", has Cancel too). Cancel online any time. A full refund within 30 days on monthly plans; a prorated refund within 30 days on annual plans (one month at the monthly rate retained). The full rules are in the refund policy.

Replies

One human reply, usually within one business day, on any plan.

Operating hours: Melbourne, Australia (UTC+10).